* * * *   ALL CHANGES MUST BE APPROVED BY HERM GOTH  * * * *






User Administration URL for the IT HelpDesk:

https://jxpete.truckcrm.com/arcadiumcrmconfig


User URL to Login to Arcadium:

https://jxpete.truckcrm.com/arcadiumcrm/





Log in using the credentials found in Keeper






Creating a New User:

CONFIRM WITH HIRING MANAGER IF THE ACCESS IS NEEDED



  1. This is best done by doing a "copy new" from an existing account with the same job title
    1. Go to the User Management section

    2. RIGHT click on the record of a similar user that you will be copying from and select "Copy User"

    3. From here, you will change the Name, Password, and Username (Initials) field, and then click "copy" to finish

    4. The new user record is now created. Email the credentials to employee and their manager too
    5. Let Macy Hendrixon ( mhendrixon@jxe.com ) know the account is created so that she can assign the correct profile, if needed
    6. Work with Arcadium to ensure that the permissions are set correctly:
      1. Send an email to >>>   support@atcrm.com letting them know the account has been created.
      2.  Most often if you need a new user, you can simply request it and say "create permissions like another specific user". 
      3. James Phillips @ Arcadium is also helpful in getting support or answering question about Arcadium.






Terminating a User:


  1. Go to the User Management section

  2. RIGHT click on the user's record in the list, and then select "Delete"

  3. *NOTE*     If on a leave of absence instead, only LEFT click on the checkbox in the "Active" column. This will disable logins to their account