Here are the step to change the Emergency On-Call Help Desk to another oncall Agent/Person"


Login to the RingCentral Admin Console (using your Google Workspace Account):


https://service.ringcentral.com/

  1. Click on Users
  2. Enter the Name of the Account -->  ZelpDesk Enterprises
  3. Click on the Account Name
  4. From the options in the right panel, choose:  "Call Handling"





Choose "Call Rules and Voicemail", and then select "Incoming Calls:".





Scroll down to the bottom until you see the "If No-one Answers" setting. Open this entry, and then set it to the needed IT Employee. MAKE SURE TO HIT SAVE AFTERWARDS