Purpose: To ensure that customers are greeted in a consistent and professional manner.


Policy:  All calls are to be answered in a prompt, professional, and courteous manner.  The acceptable script to utilize in phone greetings and voicemail is outlined below:


Reception Greeting:


Thank you for calling [Branch/Division Name], how may I direct your call?


        i.e. - Thank you for calling JX Truck Center - Rockford how may I direct your call?


Sales/Parts/Service/Body Shop Department Greeting:

    

        Thank you for calling the [Branch Name] [Department Name], this is [Your First Name], how can I help 

you?


    i.e. - Thank you for calling the JX Truck Center - Waukesha Sales Department, this is Frank, how can I help you?


        i.e. - Thank you for calling the JX Truck Center - Madison Parts Department, this is Ed, how 

       can I help you?


    i.e. - Thank you for calling the JX Truck Center - Green Bay Service Department, this is Sam, how can I help you?


    i.e. - Thank you for calling the JX Truck Center - Indianapolis Body Shop, this is Chris, how 

       can I help you?

    

JX Division (i.e. - JX Financial, JX Leasing, Alltrux Capital) Greeting:


        Thank you for calling [Division Name], this is [Your First Name], how can I help you?

    

i.e. - Thank you for calling JX Financial, this is Ben, how can I help you?


Corporate Department Greeting:


        Thank you for calling the JX [Department Name] Department, this is [Your First Name], how can I help 

you?


i.e. - Thank you for calling the JX Human Resources Department, this is Fred, how can I help 

         you?








Personal Voicemail:


Hello! You have reached the voice mailbox of [first name, last name] at [JX Truck Center, JX Enterprises, etc.]. I’m unavailable to take your call at this time. Please leave your name, number, and a brief message, and I will get back to you as soon as possible. Thank you for calling JX!


OR


Hi! This is [first name, last name], [title], at [JX Truck Center, JX Enterprises, etc.].
I am unable to take your call at this time. Please leave your name, phone number, and a brief message, and I will get back to you as soon as I can. Thank you for calling JX and have a great day.



Out of the Office:


Hi! You have reached the voice mailbox of [first name, last name] at [JX Truck Center, or JX Enterprises, etc.]. I am currently out of the office, but I will be returning on [date]. If you need immediate assistance, please contact [employee name] at [employee number]. Thank you!


OR


Hi! You have reached [first name, last name] at [JX Truck Center, JX Enterprises, etc.]. I am currently out of the office and will be returning on [date]. If you need immediate assistance, I can be reached by cell phone, at [your number]. Thank you!


Shared Line Voicemail:


Thank you for calling [JX Truck Center, JX Enterprises, etc.],  [JX Business Unit/Department]. We are unable to take your call at this time, but please leave your name, number, and a brief message, and someone will return your call as soon as possible. Thank you for calling JX, your partner for the long haul!


OR


Thank you for calling [JX Truck Center, JX Enterprises, etc.]. You have reached the [JX Business Unit/Department]. All our representatives are currently assisting other customers. Please feel free to leave a message or contact us again at a later time. Thank you for calling JX, your partner for the long haul!